Clear by design
Everything that governs your order, your information and your rights when dealing with Lekketap.
01
“Lekketap”, “we”, “us” and “our” refer to the South African supplier operating this website and supplying Lekketap NFC and QR products.
02
These terms apply when you browse the website, request an order, purchase a product or use a Lekketap product or guide. By submitting an order request, you confirm that you are at least 18 years old, have authority to place the order, and have read these terms and the policies incorporated into them. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) or other applicable law.
We take reasonable care to show product descriptions, colours, dimensions, pricing and availability accurately. Screen settings and production batches may cause minor colour differences. Product photographs are illustrative, but the essential product supplied must correspond with its description. NFC and printed QR functions are separate: rewriting the NFC chip does not rewrite a physically printed QR code.
The current website creates an email order request; it does not itself process payment or automatically accept an order. Your request is an offer to purchase. A binding agreement is formed only when Lekketap confirms the product, setup choice, delivery method, final price and payment instructions in writing and accepts payment. We may decline or cancel an order before acceptance because of an obvious pricing error, unavailable stock, suspected fraud, an unsupported request or inability to deliver. If payment has already been received, any lawful cancellation by us will be refunded.
Prices are displayed in South African rand. Delivery is added unless the stated free-delivery threshold applies. Any tax treatment, payment charges or other mandatory amount must be disclosed before the order is confirmed. You must use an approved payment method and provide accurate billing information. Ownership remains with Lekketap until full cleared payment is received, without limiting any consumer right relating to delivery risk or defective goods.
If you select “Set it up for me”, you must provide the correct destination link and confirm that you are authorised to use it. If you select self setup, the product may ship unprogrammed and the setup guide will be supplied after the purchase is completed. You are responsible for testing the NFC destination and printed QR destination separately. Do not permanently lock an NFC chip unless you understand that this prevents future rewrites. You may not ask us to encode unlawful, malicious, deceptive, infringing or unsafe content.
You may not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, scrape it at unreasonable scale, impersonate another person or use Lekketap products to mislead users. You remain responsible for the destination content opened by a product after it is supplied.
The Lekketap name, visual identity, website design, copy, graphics, product presentation and original guides are owned by or licensed to Lekketap and are protected by applicable intellectual-property law. Buying a product gives you ownership of that physical item, not a licence to reproduce our branding or protected materials. You may print the setup guide for your own internal use.
Products may open Google, Meta, WhatsApp, booking services, menus or other third-party destinations. Those services are controlled by their own providers and terms. Lekketap does not control their availability, ranking, moderation, data practices or policy changes and does not guarantee a particular number of reviews, followers, bookings or sales.
To the fullest extent permitted by law, Lekketap is not responsible for indirect or consequential loss arising from third-party downtime, an incorrect customer-supplied link, an NFC chip locked or altered contrary to instructions, incompatible third-party settings, or unlawful destination content. This clause does not exclude liability for gross negligence, wilful misconduct, death or personal injury caused by negligence, defective goods, or any statutory liability that may not lawfully be limited.
We may update these terms prospectively by publishing a revised effective date. The terms applying to an accepted order remain those presented when the order was concluded, unless a lawful written variation is agreed. If a provision is unenforceable, the remaining provisions continue to apply. South African law governs these terms, and disputes are subject to competent South African courts after the complaint process below has been attempted where appropriate.
03
Lekketap is the responsible party for personal information it determines how and why to process. The designated Information Officer’s formal name and registration details must be added before launch; privacy requests may meanwhile be sent to hello@lekketap.co.za.
We process information to respond to enquiries, prepare and fulfil orders, program products, arrange delivery, provide support, keep financial and legal records, prevent fraud, secure the website, improve our service, enforce agreements and comply with law. We send electronic marketing only where permitted by POPIA and applicable direct-marketing rules, and every marketing message should provide a reasonable opt-out method.
Depending on the activity, processing is necessary to take steps at your request or perform a contract, comply with a legal duty, pursue a legitimate business interest that does not unjustifiably override your rights, or act on consent. You may withdraw consent prospectively, but this does not affect earlier lawful processing or information we must retain.
We may share only necessary information with couriers, locker networks, payment or banking providers, email and communications providers, website hosting and security providers, professional advisers, regulators and authorities. They must process information for the relevant service or their lawful independent duties. We do not sell personal information. If a provider processes information outside South Africa, we will use a lawful transfer basis and reasonable safeguards appropriate to POPIA.
We keep information only for as long as necessary for the stated purpose, an accepted order, warranties, disputes, tax and accounting duties, fraud prevention or another legal requirement. We use reasonable technical and organisational safeguards and restrict access to people who need it. No internet system is completely secure. Where required by law, affected people and the Information Regulator will be notified of a qualifying security compromise as soon as reasonably possible.
Subject to POPIA and PAIA, you may ask whether we hold your personal information, request access, request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information, object to certain processing, withdraw consent, opt out of direct marketing, and complain to the Information Regulator. We may need to verify your identity and may retain information where lawfully required.
The website and products are intended for businesses and adults. We do not knowingly collect children’s personal information without the authorisation or other lawful basis required by POPIA. Contact us if you believe a child supplied information improperly.
04
Where section 44 of ECTA applies, a consumer may cancel a qualifying electronic transaction for goods without reason and without penalty within seven days after receiving the goods. The consumer may be responsible only for the direct cost of returning them, and an applicable refund must be made within the statutory period. This cooling-off right does not apply to excluded transactions, including goods made to the consumer’s specifications or clearly personalised. Programming a product to a customer-specific link may make it personalised, depending on the facts.
If the wrong product is delivered, the product does not match its agreed description, or it arrives damaged, notify us promptly with the order details and clear photographs. Where applicable law gives you a return right, Lekketap will arrange or reimburse reasonable return delivery as required and will offer the lawful remedy.
The CPA’s implied warranty of quality applies in addition to this policy. Within six months after delivery, goods that fail the applicable quality standards may be returned without penalty and at the supplier’s risk and expense, with the consumer directing a repair, replacement or refund where section 56 applies. This does not cover damage caused after delivery by misuse, unauthorised physical alteration or permanently locking a functioning rewritable chip contrary to clear instructions, but an exclusion will never remove a statutory right.
Outside a statutory cooling-off right, contact us within 14 calendar days after delivery. We may accept an unused, undamaged, non-personalised product in its original packaging. Approval must be obtained before sending it. The customer normally pays return delivery for a voluntary change of mind. Personalised, programmed, custom-printed, used, damaged or permanently locked items may be excluded unless they are defective or another statutory right applies.
Nothing in this policy requires a consumer to accept store credit where legislation entitles that consumer to a monetary refund.
05
Lekketap currently delivers within South Africa. The website displays locker delivery at R69 and door delivery at R99, with free delivery where the product subtotal reaches R799. The price and available service shown when an order is confirmed will apply.
Orders are generally prepared for dispatch within one to two business days after cleared payment and receipt of all information needed for programming. Estimated delivery is usually two to four business days to main centres and three to six business days to outlying areas after dispatch. These are estimates, not guaranteed dates, unless Lekketap expressly agrees to a fixed date in writing.
You must provide a complete, accurate delivery address or locker details, recipient name, reachable mobile number and any access instructions. A correction after dispatch may create delay or a reasonable re-delivery charge. Inspect the parcel on delivery and report visible damage or missing items promptly.
We will communicate a material known delay and work with the courier to resolve it. We are not responsible for delay caused by events outside reasonable control, but this does not remove rights relating to agreed delivery under the CPA or ECTA. Risk passes only as provided by applicable law and the agreed delivery arrangement. If a parcel is returned because supplied details were incorrect or collection deadlines were missed, reasonable re-delivery costs may apply after we contact you.
06
Lekketap products are covered by the statutory implied warranty of quality under the CPA where it applies. A product should be reasonably suitable for its ordinary purpose, of good quality, in working order, free of defects and usable for a reasonable period having regard to its normal use.
Within six months after delivery, a qualifying failed, unsafe or defective product may be returned under section 56 of the CPA for the consumer’s choice of repair, replacement or refund. If a repaired item has the same or a further defect within three months after repair, the statutory replacement or refund remedy applies where required.
Warranty assessment may consider fair wear, impact, liquid or heat damage, use outside reasonable instructions, unauthorised modification, deliberate damage, an incorrect link supplied by the customer, third-party platform changes, and an NFC chip permanently locked after a clear warning. These considerations do not exclude an unrelated manufacturing defect or any non-excludable right. To claim, email the order reference, description of the issue, photographs or video, and troubleshooting already attempted.
07
The current static website stores the cart in your browser using local storage under the key lekketap-cart. This keeps cart contents on that device and is necessary for the requested shopping function. Local storage is similar to a cookie but is controlled by the browser.
The current project does not intentionally install behavioural advertising cookies or third-party analytics tags. Hosting providers may keep essential security and access logs. If analytics, advertising, payment, chat or other non-essential tracking is added later, this policy and any consent controls must be updated before that tracking is activated.
You can remove the saved cart or other site data in your browser’s privacy or site settings. Blocking essential storage may prevent the cart from working. Browser controls do not stop information you deliberately send by email or through a future checkout form.
08
This section is intended to form Lekketap’s public access-to-information guide for a private body under section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), read with POPIA. The formal legal identity, head or Information Officer, physical address and registration details listed as outstanding under Supplier details must be completed before this can serve as a final statutory manual.
Requests may be initiated at hello@lekketap.co.za. A requester should use the prescribed Form 2, identify the requested record sufficiently, state the right being exercised or protected, explain why the record is required for that right, provide the preferred access format and supply proof of identity or authority where appropriate.
Website policies, public product information, setup instructions and public marketing material are available without a formal request. A customer may request their own order, invoice and correspondence records subject to identity verification and lawful restrictions.
Access is subject to PAIA’s procedures, prescribed fees, timelines, mandatory and discretionary refusal grounds, third-party notice requirements and remedies. Lekketap will provide reasonable assistance with a request. A requester may complain to the Information Regulator or approach a competent court as permitted by PAIA.
Current forms, fee information and the official PAIA Guide are available from the Information Regulator’s PAIA resources .
09
Lekketap aims to make the website usable with keyboard navigation, visible focus states, meaningful headings, labelled controls, alternative text and responsive layouts. The legal dropdown uses a native disclosure control and can be opened from the keyboard.
If content, a control or a document is difficult to use, email hello@lekketap.co.za with the page, device, browser, assistive technology and problem encountered. We will provide the information in a reasonable alternative format where practicable and address confirmed barriers as part of ongoing maintenance.
10
Start by emailing hello@lekketap.co.za with your name, order reference, a clear description, supporting evidence and the outcome requested. We will acknowledge the complaint and aim to provide a substantive response within a reasonable period.
If a consumer complaint is not resolved, you may use remedies available under the CPA, including contacting the National Consumer Commission or another competent dispute-resolution body. Privacy and PAIA complaints may be submitted to the Information Regulator . You retain the right to approach a competent court where permitted.
These policies were structured with reference to the Consumer Protection Act, Electronic Communications and Transactions Act, and the Information Regulator’s POPIA and PAIA resources.
